Process Improvement Manager Position Description
Department: Medical Brokerage
Reports to: Director of Medical Brokerage
Exempt: Yes
Position Summary: The Policy & Procedure Manager is primarily tasked with developing and maintaining Policies & Procedures for all areas of the Medical Brokerage.
Primary Responsibilities:
- Provide Day-to-Day direct supervision and support to Brokerage Supervisors, ensuring smooth operation of Call Center operations
- Work with Quality Assurance, Compliance, and Program Managers to identify areas requiring new/updated Policies/Procedures
- Develop and maintain Policies & Procedures aimed at improving the overall function and efficiency of the Brokerage
- Work closely with Brokerage Director to implement systematic enhancements aimed at improving overall efficiency of the Brokerage
- Conduct Performance Appraisal process for Brokerage Supervisors
- Assume the Director’s role in the event of his/her absence, in full consultation with the Administrator
Other Responsibilities:
- Provide Support to Quality Assurance, and Compliance Teams as necessary
- Assist Brokerage Director as needed with implementation of all initiatives as set forth by the Administrator and/MassHealth/HST
- Implement all initiatives as set forth by the Administrator and/or Director
- Assist Brokerage Director with projects and reports as requested.
Position Requirements:
Microsoft Office Suite, knowledge of all systems used by all departments, including but not limited to Trip Booking Software, Complaint Management System, & Compliance Databases. Experience in management of staff and education in the fields noted will also be considered.
Physical Demands/Conditions:
- General office environment.
- This position includes a requirement being in a seated (or, standing) position in front of a computer monitor for extended periods of time
Equipment Used:
- GATRA-owned computers, software, and general office equipment
Supervisory Scope:
- Brokerage Supervisors (4)
To apply, please send resumes to: Brian P. Damaso, bdamaso@gatra.org